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      How to activate a Kepware license?

      In this article the steps are explained how to activate a Kepware license.

      • First you will need the activation ID for the license you are activating
        • For where or how to get Activation ID, please refer to article CS287969
      • Activate only the main license id without the associated emergency id
        • The emergency id should be activated just in case the main id gets into an invalid state like Broken Binding
          • In that case you can activate the emergency id which will be valid for 7 days
          • Open a case with Technical support to help you with restoring the main activation id
      • Options to activate a KEPServerEX / ThingWorx Kepware Server license:
        • Software license activation - Online
          1. Right click on the Administration Icon in the system tray
          2. Select License Utility
          3. Click Activate
          4. Enter the Activation ID(s), machine name, and MyKepware credentials in the License Utility
        • Software license activation - Offline
          1. Right click on the Administration Icon in the system tray
          2. Select License Utility
          3. Click Activate
          4. Enter the Activation Id(s), and Machine name in the License Utility and save the information to local disk by clicking Save to File
          5. Use a PC with Internet access, log into the MyKepware portal
          6. Under Product Licensing, select Activate Product License
          7. Browse for the activation_request.txt file
          8. Fill out the End User customer information
          9. Select Generate Activation Response
          10. Click Download Response File
          11. Bring response.txt file back to the PC running KEPServerEX
          12. Click Import File in License Utility to import response.txt
        • Hardware license activation (USB Dongle Hardware Key)
          1. Right click on the Administration Icon in the system tray
          2. Select License Utility
          3. Click Activate
          4. Select I have a hardware key license
          5. Browse for .lic file 
            1. To download the .lic file, log into the MyKepware portal 
            2. Select Download Hardware Key Certificate
            3. Enter in 9- serial number to download .lic file
          6. Select Import File
          7. Plug the hardware key into the PC for the License Utility to recognize the license
          • Note : The HW key license will not show in the license utility after deploying, the only thing that will show in the License Utility is the 9- serial number ".lic" file that has been imported
          • To check if it is working, you need to go to the Windows Device Manager and verify the USB key is being recognized
      • More details can be found in the License Utility Manual  or on the KEPServerEX Licensing page
      • KSE / TKS licenses can be managed by any user with a MyKepware portal account and access to the computer with KEPServerEX / ThingWorx Kepware Server